Refund policy

 

Last updated June 15, 2024

Thank you for choosing Urban Reclamation. We are committed to the quality of our handcrafted products, and your satisfaction is important to us. If, for any reason, you are not completely satisfied with your purchase, you are entitled to return it for a full refund or an exchange.

To initiate a return, please contact us at info@urban-reclamation.com within 30 days of your purchase, provided the item remains unused and in its original condition. Further details are available below; however, refund requests submitted outside of the outlined parameters will still be duly considered.

Returns

To be eligible for a refund, items must be returned within thirty (30) days of the purchase date and must be in their original, unused condition. Please ensure that the items have no alterations or damage to ensure they meet our returns criteria.

Return Process

To return an item, please email customer service at info@urban-reclamation.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Urban Reclamation

Attn: Returns

RMA #

Glossop, Derbyshire SK13 7AJ

United Kingdom

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refund Process

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. If you are eligible, you will be issued a full refund within a week of approval.

You will receive the refund through the same payment method you used to make the purchase. Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

If, for any reason, Urban Reclamation is unable to issue a refund via your initial payment method, we will provide the value in equivalent credit or provide an alternate method of refund. Please note that some payment methods available in your jurisdiction may not support refunding a purchase back to the original payment method.

How to Request a Refund

You can request a refund or get other assistance with your purchases at info@urban-reclamation.com.

No Disparagement

You agree not to disparage us in any manner. For the avoidance of doubt, disparagement shall mean disparaging or otherwise making any false or negative statements about Urban Reclamation’s products, services, members, managers, or employees.

Release of Liability

You, on behalf of yourself, and your respective heirs, estates, administrators, successors and assigns hereby unconditionally release and forever discharge Urban Reclamation and its agents, employees, representatives, managers, members, predecessors, successors, parents, subsidiaries, assigns, and affiliates, and from any and all claims, causes of action, demands, obligations, liabilities, damages, attorneys’ fees, costs, and expenses of any type and nature whatsoever, whether in law or in equity whether known or unknown, either existing or that may exist from the beginning of time to the date of this release.

No Admission of Liability

You understand and acknowledge that acceptance of any refund request by you shall be not deemed or construed as an admission of liability by Urban Reclamation with respect to any dispute or any other matter. This Refund Policy shall not be used or construed in connection with any other suit or other proceedings as an admission or concession of liability.

Questions

If you have any questions regarding our Refund Policy, please do not hesitate to contact us at 01457 761721 or via email at info@urban-reclamation.com.

Revision Date

This Refund Policy was last updated on 15 June 2024 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Refund Policy.