Terms & Conditions

These Terms of Service govern your use of the website located at https://urban-reclamation.com and any related services provided by Urban Reclamation.

By accessing https://urban-reclamation.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Urban Reclamation.

We, Urban Reclamation, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on June 15, 2024.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

  • modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
  • remove any copyright or other proprietary notations from any materials and software on this website;
  • transfer the materials to another person or "mirror" the materials on any other server;
  • knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Urban Reclamation provides;
  • use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
  • use this website or its associated services in violation of any applicable laws or regulations;
  • use this website in conjunction with sending unauthorised advertising or spam;
  • harvest, collect, or gather user data without the user’s consent; or
  • use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Urban Reclamation and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a licence, not a transfer of title. This licence shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Urban Reclamation at any time.

User-Generated Content

You retain your intellectual property ownership rights over the content you submit to us for publication on our website. We will never claim ownership of your content, but we do require a license from you in order to use it.

When you use our website or its associated services to post, upload, share, or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide licence to use, distribute, modify, run, copy, publicly display, translate, or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.

The licence you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the licence will continue until the relevant commercial or post has been discontinued by us.

You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences and our Privacy Policy.

Account Management and Payments

To use our services, customers must create an account providing accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account and for all activities that occur under it. Should any unauthorised access occur, you must notify Urban Reclamation immediately as the company will not be liable for any loss or damage arising from your failure to secure your account information.

When placing an order, customers can specify requirements such as dimensions and finishes. Each order will be confirmed via email, and due to the custom nature of our products, the production timeline can vary, typically taking up to two weeks to complete. Orders may be cancelled or amended only if the request is made before production starts. Customers wishing to modify or cancel their order should contact Urban Reclamation promptly by telephone or email. Once production has commenced, alterations or cancellations may not be possible due to the nature of the products.

Financial information relevant to the chosen payment method must be provided when creating your account. This may include credit card details. Urban Reclamation uses external payment processors such as PayPal, Stripe, or Apple Pay for transactions. We do not retain or process any financial details ourselves; this is managed entirely by your chosen payment platform, which will handle all your financial information according to their Terms of Service. Urban Reclamation is not responsible for delivery failures resulting from incorrect, incomplete, or missing payment information. It is your responsibility to ensure all payment information is valid and current to facilitate successful order completions.

Shipping and Returns

Urban Reclamation dispatches completed orders with tracking details provided via email, allowing you to monitor your shipment's progress. We take great care to package our products securely to ensure that they arrive in pristine condition. For more specific guidelines on how we handle shipping, please refer to our Shipping Policy.

If you wish to return a product, we facilitate returns within a specified period, provided the items are in their original condition. A completed returns form must accompany any returned items. Please note that customers are responsible for covering the return shipping costs. Refunds are issued following a thorough inspection of the returned goods to confirm their condition. Detailed procedures and timelines for returns are outlined in our Refund Policy.

Disclaimer and Limitations of Liability

The information and materials on Urban Reclamation’s website are provided on an 'as is' basis. Urban Reclamation disclaims all warranties, expressed or implied, to the fullest extent permissible pursuant to applicable law, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Urban Reclamation does not warrant that the website, its content, or the products and services it offers are free of errors, secure, or will be available uninterrupted.

Urban Reclamation, including its directors, employees, or agents, shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use or inability to use our website or any products purchased through it. This includes but is not limited to, loss of profits, data, business interruption, or loss of anticipated savings, arising out of or relating to the use, inability to use, performance or failures of this website or the linked sites, even if Urban Reclamation has been advised of the possibility of such damages. Urban Reclamation's liability for negligence, breach of contract or contravention of any law as a result of our failure to provide the website or any part of it, or for any problems with the website, is strictly limited to the aggregate of one hundred (£100) GBP.

The materials appearing on Urban Reclamation's website could include technical, typographical, or photographic errors. Urban Reclamation does not warrant that any of the materials on its website are accurate, complete, or current. Urban Reclamation may make changes to the materials contained on its website at any time without notice. However, Urban Reclamation does not make any commitment to update the materials.

The above disclaimers and limitations of liability apply to the fullest extent permitted by law, and shall survive any termination or expiration of this agreement or your use of Urban Reclamation’s website or the services found at this site.

Accuracy of Materials

The materials displayed on our website are provided for general information purposes only and are not comprehensive. Urban Reclamation does not guarantee the accuracy, completeness, or usefulness of the information presented. We make no warranty regarding the reliability of the materials on our website or the outcomes of their use, nor do we commit to the correctness of information found on linked resources.

We advise that you should not rely solely on the information provided by our website for making important decisions; instead, it is recommended to consult more comprehensive or authoritative sources. Responsibility for the use of and reliance on the content of our website lies solely with the user.

Urban Reclamation reserves the right to make changes to the content on our website at any time without prior notice. It is the responsibility of the users to monitor these changes and ensure their understanding and agreement with the updated content.

Additional Tools

Please note that our website may include third-party tools which are outside of our control. The access to said tools is provided on an 'as is' basis with no warranties, expressed or implied, and without any endorsement. We are not liable for the use of the third-party tools provided on our website. You are solely responsible for any risks associated with using said tools, we recommend reading the relevant third-party provider’s Terms of Service. Urban Reclamation has the right to offer new third-party tools in the future.


Urban Reclamation has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Urban Reclamation of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Inaccuracies and Mistakes

Please note that any content available on our website may contain typographical errors, inaccuracies, or mistakes related to the service’s description, pricing, promotion, and availability. We have the right to cancel or update any existing orders should any information provided by us be proven inaccurate. Said information can be amended at any time without prior notice. Please note that we are not obligated to clarify any of the information related to our website and service, including pricing information, except as required by law.


You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the website; (3) breach of these Terms of Service; (4) any breach of your representations and warranties set forth in these Terms of Service; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the website with whom you connected via the website.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.


Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Entire Agreement

These Terms of Service and any policies or operating rules posted by us on the website or with respect to the website constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms of Service or use of the website. You agree that these Terms of Service will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Terms of Service and the lack of signing by the parties hereto to execute these Terms of Service.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. You irrevocably submit to the exclusive jurisdiction of the courts in that location.